TRADE ACCESS + WORKING WITH US
Who is Jett Rose for?
Jett Rose is built for professional interior designers and qualified trade businesses looking for easier access to our curated brand network and procurement support.
How long does approval take?
We typically review applications within 24 hours. If we need additional information, our team will reach out before approval.
Will I work with the same Trade Specialist?
Yes. Your Trade Specialist is your consistent point of contact, so they become familiar with your projects, preferences and how your team works instead of starting from scratch with every request.
QUOTES + PRODUCT OPTIONS
How do I request a quote?
Inside your trade access portal you will find an easy to use Quote Request form. You select the brand from our network and fill in your product details. You can spec 1 item or an entire home organized by room with as many brands as you need for your project in the same request. You can save your work and finish your request later as well.
Can I quote products from several brands together?
Yes. That’s one of the main advantages of Jett Rose. We consolidate products across our network into one clean, organized quote.
Is shipping included in my quote?
Yes. Shipping is included upfront so you can review the full product cost before approving the order.
PORTAL + CLIENT PROPOSALS
What can I do in my Jett Rose portal?
Your portal keeps your Jett Rose business together, including quotes, orders, invoices, payments, project information and client proposals.
Can I create proposals for my clients?
Yes. You can turn your Jett Rose selections into a polished client-facing proposal without rebuilding the project from scratch.
Can I add my own markup and fees?
Yes. Your client proposal can include your own pricing, markup and applicable delivery or design fees while keeping your Jett Rose cost information private.
Does my client need access to Jett Rose?
No. Your client-facing proposal is separate from your Jett Rose account. You remain the point of contact with your client.
Can I still use my own proposal or invoicing software?
Absolutely. Jett Rose’s proposal tools are optional. If you already have a system you prefer, you can continue using it.
Can I see order status and tracking in my portal?
Yes. Order information, ETAs and tracking are updated as they are received from the manufacturer, so you and your team have a central place to check progress.
ORDERS + DELIVERY + CLAIMS
What happens after I approve my order?
Your Trade Specialist coordinates the order with the brands involved and keeps the product side moving through production, shipping and delivery. As items are updated from the various brands you will get notifications via email and have access to the info in your trade access portal when custom items are ready to ship, or items are already on their way.
How are backorders and ETAs handled?
We follow up with the brand as order information changes and update the available ETA and status information for your project.
Where can my order be delivered?
We primarily ship to commercial receiving warehouses equipped to accept furniture and freight and perform inspections. If a brand allows another delivery method, we confirm that before ordering if you select split ship and provide a residential address.
Can I split-ship my order?
Yes, we offer split ship for our standard combo of commercial receiver and residential address for items that are available for home delivery.
What happens if something arrives damaged?
You or your receiver should inspect the shipment according to the brand’s requirements. Submit the claim information and photos to Jett Rose via our simple 1 click claims button on the order page, and we’ll work with the brand to correct the issue.
Do I have to handle claims directly with the brand?
No. For products purchased through Jett Rose, we coordinate the claim with the brand on your behalf. You'll use the claims section of your portal to start a claim and track it's progress.
How are custom orders handled?
Custom items require 50% paid at order and the remaining balance before shipment. Custom items cannot be canceled once the order is placed with the brand/manufacturer.